Chatbot · A solar company

AI Support & Registration Chatbots (Voiceflow)

Two AI chat agents built on Voiceflow for a solar company — a knowledge-base support agent that answers questions and files tickets, and a registration agent that qualifies intent and captures structured customer data.

Voiceflow — knowledge-base response workflow with intent routing

The problem

The company fielded repetitive support questions and manual new-customer intake. Front-line questions needed instant answers, escalation when needed, and clean structured data captured without staff re-keying it.

Approach

Modular Voiceflow workflows sharing a pattern: set persona, detect language, conversation memory, classify intent, then branch — the support agent into KB answers/ticketing, the registration agent into structured data collection piped to an external system.

What I built

• Knowledge-base-grounded answers with a “did this answer your question?” follow-up loop
• Automatic support-ticket creation (Freshdesk) with success/failure handling and human escalation
• Multilingual detection and custom conversation memory across both agents
• Intent classification with spam handling and multi-branch routing
• Structured registration capture (contact + property details) pushed to an external system via API

Result

Shipped dual chat agents that deflect repetitive support questions, file and escalate tickets automatically, and capture clean registration data — multilingual, with memory and human handoff.