Chatbot · A solar company

AI Support & Registration Chatbots (Voiceflow)

Two AI chat agents built on Voiceflow for a solar company: a knowledge-base support agent that answers questions and files tickets, and a registration agent that qualifies intent and captures structured customer data.

Voiceflow: knowledge-base response workflow with intent routing

The problem

The company fielded repetitive support questions and manual new-customer intake. Front-line questions needed instant answers, escalation when needed, and clean structured data captured without staff re-keying it.

Approach

Modular Voiceflow workflows sharing a pattern: set persona, detect language, conversation memory, classify intent, then branch: the support agent into KB answers/ticketing, the registration agent into structured data collection piped to an external system.

What I built

• Knowledge-base-grounded answers with a “did this answer your question?” follow-up loop
• Automatic support-ticket creation (Freshdesk) with success/failure handling and human escalation
• Multilingual detection and custom conversation memory across both agents
• Intent classification with spam handling and multi-branch routing
• Structured registration capture (contact + property details) pushed to an external system via API

Result

Shipped dual chat agents that deflect repetitive support questions, file and escalate tickets automatically, and capture clean registration data, multilingual, with memory and human handoff.